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Minimising Retail PoS downtime

A leading convenience retailer needed to minimise downtime and detect failures of PoS devices in real time to drive rapid remedial actions. Diverse equipment types were to be monitored located across high-footfall city-centre locations and sparse rural areas.

A Telemetry-based solution was designed by Alumnus to continually monitor POS devices and instantaneously detect failures. Device status data was transferred reliably and securely into a central remote monitoring application on the cloud. Alerts were auto-generated by a custom-designed Rules engine based on device type and fault. Remedial actions were initiated and attached to each failure.

The aggregated data around failures, alerts and remedial actions were continuously available on intuitive dashboards for review by key client stakeholders. Drill-down features and device visibility reports were made available at custom-defined granularity (per site, per device type, per device etc.).

Technology Stack:

Azure cloud, C#, Python, JavaScript

Minimising retail PoS downtime

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