Ongoing technical support of a product suite adds significant value to end-customer experience and Partner engagement – from developing enhancements and bug fixes through version transitions to addressing Customer & Partner queries.
Actively engaging with partners and end-customers also helps inhouse Product Owners to make and ratify product Roadmap decisions. Alumnus has worked extensively in this area.
For a home router product maker, Alumnus maintains their Open-Source software / firmware technical forum.
For an industry leading wireless module manufacturer, Alumnus pre-populated their new technical forum with existing questions, took part in the development and testing of the platform from sandbox to deployment and now handles the technical queries and user management as part of the core team.